May 07, 2008 || Handling Messages in the Service Desk of SAP Solution Manager: Quick Messages for SAP Partners and their Customers
SAP has taken a decisive step forward in collaborating on support with its partners. Up until now, SAP channel partners around the world have used SAP support to manage the messages of their customers. Now, the service desk of SAP Solution Manager extends the procedure to the small and midsize customers of channel partners.
May 07, 2008 || SAP partner solution at candy maker Cavendish & Harvey: Committed to Good Taste
Throughput times cut in half, the use of paper cut by a third, and 40,000 Euros saved in labeling costs. Updating its IT systems with FOODsprint, a qualified SAP Business All-in-One partner solution, certainly paid off for Cavendish & Harvey, a company that specializes in hard and soft caramels.
May 07, 2008 || Setting up internal or outsourced shared-services centers: From ERP to Service Centralization
Pulling together the general and administrative functions of an organization in a shared-service center promotes economies of scale and optimization of processes. ERP is the major tool used to achieve this, but the approach requires care and forethought.
May 07, 2008 || SAP R/3 at SBB Cargo: Billing on the Right Track
When customers of Schweizerische Bundesbahnen (Swiss railway company, SBB) require extra time to unload chartered freight cars, they have to pay demurrage charges. Since 2007, the cargo division SBB Cargo has been using SAP R/3 to bill these charges, thus benefiting from transparent and consistent processes.
April 30, 2008 || Dr. Eibo Krahmer, CIO, University Clinic of Mannheim: The Limits of Planning
Lean processes and the best-possible patient care: As the CIO of the 1,300-bed University Clinic of Mannheim, Germany, Dr. Eibo Krahmer must look at both sides of hospital operations. In an interview with SAP INFO online, he explains the contribution that IT can make to the efficient organization of clinics and where software meets its limits.
